What is your License Policy?
- Single-User License
Installation of the program purchased under a Single-User License is restricted to one single personal computer owned by or under control of the license plus two additional computers also owned by the license, e.g.: One computer at home and another at work, or a desktop at home and a laptop at home. However, at any given time only one copy of the purchased programs may be in use. You can use the software in a business, academic, or government environment.
- Multi-User License
The license permits you to install the program on the specific numbers of computers entirely within your family, organizations and corporation within one particular specified location (e.g. office).
- Portable License
Portable license allows you to install our product on a removable device (for example, on a flash drive or on a removable hard drive) and work with it on various computers from this removable device without additional registration on every computer.
- Site License
A site license permits installation of GoldGingko software on a certain number of computers within the grounds of an organization or institute (normally a school, college or a company).
How can I know if my order is processed successfully or not?
Generally speaking, once the order is processed successfully, you will receive a confirmation e-mail from the payment platform: RegNow or PayPal. After this e-mail, you will receive a registration e-mail from us within an hour, please check both inbox and the spam folder to see if the auto-generated email is marked as spam.
If your order is successful, but you have not received the registration e-mail after 12 hours, please contact our support team.
Note: To get prompt and specific support, please provide the order number or attach the confirmation e-mail from payment platform in your first e-mail. This will help us locate your order soon.
What is "Extended Download Service"?
The Extended Download Service is an optional service offered by the payment processor (Regnow) at an additional cost. Once you purchase this service, you’ll be entitled to 2-year re-download service for the very version of the product you purchased, which means the service provider will keep a backup copy of the current version of the product you purchased, and allows you to download it from the link given to you at any time.
Do I have to purchase this "Extended Download Service"? What if I don’t purchase it?
The short answer is NO. Once you purchase any product from GoldGingko, you can retrieve the download and registration information for the product you purchased for free. The only concern for you is that GoldGingko always keeps the latest version of the product on our server. If you only need to download the very version when you purchased at any time, then you can add this extended download service as a plus.
I have purchased the download version, how can I get a CD as a backup?
If you want to get a CD as a backup, please purchase the product with the CD again and then contact us. We will refund you for your previous purchase, for we don’t sell the CD separately.
Actually, if you have an Internet connection, you don’t need to purchase the CD. You can download the latest program from our website at any time without any limitation. Purchasing the CD is totally a waste of money. The CD is just for those who don’t have an Internet connection. And the CD doesn't contain the registration information.
You can download the program, and then burn it with your registration information onto a CD as a backup by yourself, or save them together on your computer or some USB storage devices.
Can I cancel my order after placing it?
We are sorry that your order can not be canceled.
Due to the automated way that orders are processed and fulfilled, once an order is processed, it cannot be canceled. If you would like to request a refund, please see our Refund Policy.
Is it secure to buy the discounted programs from the websites that are not yours site?
We have authorized our affiliates to sell our products, but we cannot ensure all the websites selling our programs are secure. Some people crack our products and sell them on the Internet. And we do not guarantee upgrades and support for any pirated software. If you find such a website, please provide us with the link for confirmation.
There is no problem to purchase our products from our affiliates, but we recommend purchasing products from us directly for guaranteed upgrades and technical support.
Can I order without a credit card?
Besides credit cards, we accept checks, PayPal, Money Orders and Wire Transfers. If you want to pay by check, Money Order or Wire Transfer, please select the related payment method on the payment page. There are detailed directions for you to process the order.
How can I get an invoice?
We provide an electronic invoice for every purchase. After your order is processed successfully, our payment platform will send you a confirmation mail. You can click the link of the invoice in the e-mail and print it by yourself.
If you lost the confirmation e-mail, please contact the payment platform directly.
REGNOW: http://www.regnow.com/faq.html
Do I have to burn a CD?
No. If you do not have a CD burner or if you do not want to burn a CD, please check the "Get it On CD" when making your purchase.
Can I download it again without paying again?
Yes you can download it again without paying again. Just contact us with your payment information.
The downloading link does not work.
If there is no response after directly clicking this link does not work, please copy and paste it to your Internet browser's address bar, and then press "Enter" key.
It is usually caused by net congestion. Please try again later. Contact us if you have waited for more than 20 minutes.
I have paid. Where is my software?
Once your payment is completed, you will be emailed a receipt as well as a downloading link. So please check your email.
Public email service users (such as MSN, Hotmail, Yahoo and AOL): our email may be filtered into your "Junk" or "Bulk" Email folder. So if you do not get our reply within 4 hours (Mon - Fri) or 8 hours (Sat and Sun), please check your "Junk" or "Bulk" Email folder, especially for MSN and Hotmail users, or use your alternative email address to contact us.
If you have not received any email from us, please contact us with your payment information.
Why can't I find my order in your order system?
Once your order has been validated, our system will automatically send you a registration e-mail containing the download URL.
If you did not receive it on time, perhaps it has been tagged as a SPAM or it's because of the delay of Internet or system glitches.
Or, maybe the order failed to be processed.
We suggest you confirm whether your order has been successfully processed by checking on:
REGNOW: https://www.regnow.com/cs/orderStatus
If you bought our products from our resellers or agents, we do not have the records in our order system. Please contact the vendors from whom you bought our products. Or you can tell us your situation, and we will contact them for you.
All orders on e-bay have not been recorded in our order system at present, either. If you bought our products on e-bay, please contact us. We will try to check the order for you.
I have not received my CD.
Please contact us with your payment information (such as order ID, email, product name, address...) if you have not received your CD after 7 working days for US buyers, or 12 working days for non-US buyers. If you have paid by money order or check, please wait for 4 MORE days.
How long will it take to receive registration code?
After confirming your payment, we will send you an email with registration information within several minutes.
How can I get rid of those items I do not need while placing the order?
If the order is placed on REGNOW Order Form, please remove the Extended Download Service or other items by selecting the corresponding checkbox in the Remove column, and click Update. if you need a CD backup, please click the ADD To CART button on the right-corner to add it.
By the way, these items are charged by our payment platform, not by us. We DO NOT recommend you purchase them. Please just leave our products only before placing your order.
